Carolyn Klinger has over 20 years of ex­pe­ri­ence in com­pe­ti­tive intel­ligence, ma­rket in­sights, and cus­to­mer ex­pe­ri­ence, inclu­ding leading roles in con­sul­ting and cor­porate en­viron­ments. She currently serves as Director of Market & Compe­titive Intel­ligence at Affinity, a San Fran­cisco tech­nology start-up, and sits on the Board of Direc­tors of the CXPA, a global non-profit custo­mer ex­pe­rience orga­niza­tion. Pre­vious­ly, Carolyn worked at Nuance Com­mu­nica­tions, Primary Intel­ligence, Alcatel-Lucent, Juniper Networks, and Frost & Sullivan.

Carolyn has two master’s degrees, one from the Thunder­bird School of Glo­bal Manage­ment and a second from George­town University. She earned her bache­lor’s degree from Hood College in Maryland. Carolyn has also taken ad­vanced Com­pe­titive Intel­ligence, Strategic Plan­ning, and Strategic Mar­ke­ting courses at the California Insti­tute of Techno­logy, as well as Digital Mar­keting classes at the Uni­ver­sity of Illinois, Urbana-Cham­paign. Since 2007, Carolyn has taught on­line global busi­ness and manage­ment classes part-time at the University of Maryland.